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Shipping & Returns

I am reaching out to inform you of the possibility of an upcoming Canada Post service disruption resulting from an ongoing labour dispute. If the dispute continues without resolution, Canada Post has informed me that it will likely halt the acceptance of new shipments and the delivery of mail and parcels already in the mailstream beginning on July 2. At that time, it will also not be possible to purchase Canada Post shipping until the dispute is resolved.


Return Policies


- Because each order/item is hand made, we do not offer refunds, exchanges or credit, unless you are grossly dissatisfied with your purchase. If this is the case, please email me immediately (melissa.j.christie@gmail.com) within 48hrs of receiving your parcel to discuss partial refund options. After 48hrs we cannot accept these requests.

A refund will only be issued for the cost of the product - not the shipping. You are responsible for all shipping fees. 

- Please note: all items are handmade. This means there will be some slight variations and imperfections that may occur. All items are one of a kind.

 

- Please make sure you’ve read the descriptions and order information very carefully to make sure you are ordering the correct item you want.

 

- Once the parcel is handed over to the carrier, I am no longer responsible for it or the conditions, damages or losses that may occur during shipping.

 

- Once the parcel is on route, it cannot be redirected or cancelled mid-delivery, and no refund will be issued.


Shipping

- I ship internationally. Rates and destinations are available on all listings.

- I use Canada Post Shipping methods only.

- Please visit Canada Post for their delivery standards and information on their Parcel mail service.
http://www.canadapost.ca/cpo/mc/personal/guides/deliverystandards.jsf

Any and all duty and fees are yours to pay

- Cancellation or special delivery instructions should be made immediately. Once the package is mailed it cannot be diverted or cancelled.

 

When will my order will shipped?

Orders are shipped within 5 business days of payment.

 


When will I receive my order?
Canada Post suggests the following delivery times: 


Canada:                    2-10 business days

 

USA:                         5-10 business days

 

International Air:         10-16 business days  

 

* These delivery times are only estimated. These times are for delivery only, it may take up to 5 business days to ship your item after purchase. *